@Lee9876 I am escalating your pist to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.
It is not uncommon for engineers to not fix a fault on the first attempt. Often faults are intermittent so difficult to diagnose. If youbdo decide to switch remember if the issue is a line fault as yours appears to be thecfaultvwill move with you to any new isp using tgecsame Openreach line so only switch to one using a different network lije Virgin Media.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
