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Discussion topic: Full fibre upgrade issues

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This message was authored by: Claire414

Full fibre upgrade issues

Ever since we had the upgrade to full fibre or whatever the upgrade was our internet has not worked aswell. I have web pages that just don't ipe or take ages. The teen is getting booted out of his gaming. 

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This message was authored by: Me134

Re: Full fibre upgrade issues

Posted by a Superuser, not a Sky employee. Find out more

@Claire414 wrote:

Ever since we had the upgrade to full fibre or whatever the upgrade was our internet has not worked aswell. I have web pages that just don't ipe or take ages. The teen is getting booted out of his gaming. 


Try setting the Broadband shield to 18 or off entirely first. https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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