Full fibre installed internet not working

[srlthm]

Hi full fibre installed openreach confirmed all ok their side but no internet Sky told us various and now saying hub faulty dispite 2 hubs tried. Tried changing router settings but still not working and tried all options can find on here any help appreciated 

[Chrisee]

@srlthm if multiple hubs have been tried the issue is with the connection. To get you help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Escalating a post to a Sky expert | Sky Community

[Allan95]

Thanks for escalating this. We’ve sent an invite to chat.

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