Got offered a free fiber 300 upgrade so thought yeah sure. They sent me out the new router, someone came round a week or so ago and fit the box outside, someone came today and hooked it all up took the cable up into the living room attached it to the box at the wall set up the new router and told me I'm just waiting on activation.
Now I've had a message to say "sorry we couldn't get you connected" (They did, engineer confirmed all working just need to hit the 'on' switch). MySky app saying I need to re book an engineer? My internet was fine before this (although it did drop intermittently for a while) but now I'm reduced to no internet relying on my phone data.
Do I really need an engineer or has someone just not flicked the 'on' switch?
