Full fib

[Mick140363]

Not te received a new router only a cat 6 cable delivered

[JimM1]

@Mick140363 Good sign that is all you need to change over the system from a copper connection to a FF Full Fibre, if you have the black upright sky Broadband Hub then you are good to go, have linked the hubs below if you need to go look!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[P123gat]

Just had full fibre installed and cannot install Wi-Fi onto my tv it keeps saying password incorrect 

[caesarome]

@P123gat 

Have you checked that you are not entering a zero instead of a letter O or a number 1 instead of a letter l or vice versa ?

[P123gat]

Yes tried various permutations probably ring sky tomorrow thanks for help 

[simon194]

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@caesarome wrote:

@P123gat 

Have you checked that you are not entering a zero instead of a letter O or a number 1 instead of a letter l or vice versa ?

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Try doing a full reset on the hub.  You might have been given  hub that someone had changed the password from the default.

I had the same happen when I had a faulty hub replaced.