Full Fibre

[Terry210]

I recently changed from standard to full fibre on 1st July and I am so disappointed I have had 3 engineers calling I have phoned SKY 7 times and spent over 8 hours trying to resolve this problem of  dropping  First same time everyday 16.40-16.45 for all night Recently also dropping during day I never had one problem with the cooper broadband It's now 14.55 on the 4th July and still no WiFi 😡😡 so disappointed this cannot be resolved with now apparently better technology Sorry SKY I have been a customer for over 35 years believing you are the best despite all competition and cheaper I am very disappointed 

Terry 

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141