Full Fibre installation delay compensation

[sgt-tackleberry]

Hi

My Full Fibre installation was delayed due to a problem with Openreach. They have now been out and completed the dig work and laid the fibre cable up to my house. I am now waiting for a Sky engineer to come out and finish off the installation but sky have informed me that this is not going to be until the 22nd of May. I was meant to be connected on the 4th of March. Am I going to be paid daily compensation of £6.10 per day from the 4th of March to the 22nd of May even though Openreach have now completed their part of the job?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147