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Discussion topic: Free new router

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Avatar for Crowperson
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This message was authored by: Crowperson

Message posted on ‎14 Sep 2026 02:48 PM

Free new router

I have been contacted by a person (in person)from sky today saying we need a free router upgrade, we had to give personal information and I just want to confirm this is really from Sky or a scam?

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎14 Sep 2026 02:52 PM

Re: Free new router

Posted by a Superuser, not a Sky employee. Find out more

Hi @Crowperson 

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.


If it was a visit to your address it's possibly part of this

https://www.sky.com/help/articles/door-to-door-sales 




▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎14 Sep 2026 04:23 PM

Re: Free new router

Posted by a Superuser, not a Sky employee. Find out more

@Crowperson 

What else did this person say ?

How long have you had your current router ?

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This message was authored by: TimmyBGood

Message posted on ‎14 Sep 2026 05:32 PM - last edited: ‎14 Sep 2026 05:33 PM

Re: Free new router

Posted by a Superuser, not a Sky employee. Find out more
@Crowperson wrote:

 we need a free router upgrade

A router upgrade is only necessary if you still have a Q Hub, because those cannot carry Sky Talk Internet Calls once PSTN is switched off.

 

I guess it could also be a really inept doorstep sales pitch for FTTP.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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