For the last 3 or 4 days our Internet keeps dropping out. The length of time can vary and up to an h

[TracyR68]

We have tried all the suggestions on the app to get back up and running, checked connection leads, unplugged them and put them back in, reset WiFi box and it's still very unstable. Time off can vary from 20 mins to over an hour. I work from home so Internet is needed at all times.

[Chrisee]

@TracyR68 if the full connection test in the My Sky app doesnt pick up,a fault and offer to book an engineer call Sky to see if they can get Openreach to check your line. They may not be able to as Openreach's automatic systems should stabilise the line and it is only if they cannot after a week or so that the engineers get involved.

You should note that you choose to use a domestic line for working from home gives you no priority. This can come as a shock but the fact is Openreach have a 2 working day SLA for fixing domestic faults involving complete loss of service..