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Discussion topic: Fibreoptic

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This message was authored by: OH2

Fibreoptic

We had fibreoptic broadband installed and it is not working

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This message was authored by: Chrisee

Re: Fibreoptic

Posted by a Superuser, not a Sky employee. Find out more

@OH2 check the LEDs on the ONT if the LOS light is illuminated red the unit is not getting a signal so call Sky and report the issue. The LEDs on both tge ONT and hub help diagnose the issue so it is worth checking them before calling Sky. Full fibre is far more reliable than older copper lines but there still can be issues.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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