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Discussion topic: Fibreoptic

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OH2
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This message was authored by OH2 This message was authored by: OH2

Fibreoptic

‎23 May 2024 09:11 PM

We had fibreoptic broadband installed and it is not working

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Fibreoptic

‎24 May 2024 07:32 AM

Posted by a Superuser, not a Sky employee. Find out more

@OH2 check the LEDs on the ONT if the LOS light is illuminated red the unit is not getting a signal so call Sky and report the issue. The LEDs on both tge ONT and hub help diagnose the issue so it is worth checking them before calling Sky. Full fibre is far more reliable than older copper lines but there still can be issues.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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