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Discussion topic: Fibre upgrade not made a difference

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This message was authored by: Dk48D

Fibre upgrade not made a difference

My broadband was upgraded, the external line to fibre at the end of April, I was sent out the wrong cable in the post to connect to my router, my internet is nearly worse than ever with upload speeds horrendous and I can't get onto teams calls without issues for my work. Please help!!

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This message was authored by: Brill+Gill

Re: Fibre upgrade not made a difference

Posted by a Sky employee

Hi @Dk48D, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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