27 Nov 2024 03:30 PM
Engineer arrived to connect Fibre but a BT conduit is missing from my house. House 11 years old and all neighbours have one except us. He reported this and left.
what now?
27 Nov 2024 03:31 PM
Posted by a Superuser, not a Sky employee. Find out more27 Nov 2024 04:01 PM
27 Nov 2024 04:07 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Ian230
According to the Openreach checker you have a congested duct which will the reason for the delay. It may take Openreach a while to sort this because it could involve getting council permission to dig up the road/pavement to sort the duct out. Or it may require a specialist team to sort it out from the surface.
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