Fibre dropping every day

[Lee381]

My Fibre and wifi has been dropping out up to 4 times every day for the week for 10-15 mins each time but the service checkers tells me my broadband and wifi is gone but there a red light on the fibre box and 2 orange lights on the router each time it happens

[caesarome]

@Lee381 

The service checker looks for issues in your area so might not show anything if this is an issue at your address only.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.