Discussion topic: Fibre broadband issues
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Message posted on 20 Aug 2026 03:29 PM
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Fibre broadband issues
I've had sky fibre for a year or two, after migrating from BT. Recently I have to rebook the hub almost daily. The checker says everything is fine but all devices drop in and out - rang the AI bot and got nowhere and just circled back to the service checker. The openreach box is fine
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All Replies
Message posted on 21 Aug 2026 10:30 AM
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Re: Fibre broadband issues
Hi @Paul8630, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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