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Discussion topic: Fibre broaband issues York

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This message was authored by: KL227

Fibre broaband issues York

I have recently moved to sky fibre broadband and have had intermittent internet outages since. This morning it has been down for two hours. The hub shows orange lights on internet and voice but service checker says all is ok and no local area issues.  Any advice appreciated. 

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This message was authored by: Chrisee

Re: Fibre broaband issues York

Posted by a Superuser, not a Sky employee. Find out more

@KL227 when did you run the service checker? If it was soon after you lostvconnection it may not have picked up,the loss as thstvtakes up to an hour. If it has thdn it can take you through a few steps before offering t o book an engineer. Alternatively call Sky when their lines open at 8am.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: KL227

Re: Fibre broaband issues York

Thanks. Tried a few times with same result. Will call sky when it opens as you suggest 

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