Discussion topic: Fibre Order Big Issues!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Fibre Order Big Issues!
‎02 Oct 2024 11:54 AM
Placed an order with SKY on 13/09/24 for Fibre. This was due to go live on the 23/09/24 however, I received an unexpected text from SKY stating there is a delay with my order and an update would be provided on the 25/09/24.
On the 25/09/24 I received an update stating this;
"just a quick update on your order. Openreach have told us they currently do not have equipment in place to connect your Broadband and Talk to your phone exchange. Openreach are looking at the best way to get you connected. You will receive a text with an update on your order on 01/10/24."
It is now the 02/10/24 and received the same update again;
"just a quick update on your order. Openreach have told us they currently do not have equipment in place to connect your Broadband and Talk to your phone exchange. Openreach are looking at the best way to get you connected. You will receive a text with an update on your order on 10/10/2024."
I contacted the Fibre provision team and order recovery team to get answers, they contacted Openreach and they gave vague answers with no time frame as to when I will ever get my fibre connection installed.
Daughter requires it for her university studies, I need to for business and work and my other daughter relies on it for her disability.
Can someone from the SKY team here please look into this and get me some answers as to what is going on? No-one from SKY or Openreach is very firth coming with answers!