Fibre Broadband

[Lynne+Watkin]

We've had sky fibre abroad now for around 3 to 4 months as it was installed in our neighbourhood.. but we have nothing but trouble with it. we've had engineers out. They gave us a white router and three pubs but this didn't work. We've also had an extender in the kitchen but this didn't work either. We've gone back to the black router and have had to send the pods back. There are four little lights on the box inside the house. The first one doesn't light up the second one flickers green and the third and fourth are green. now and again the signal falls out. when I have rang sky they have tried to solve the problem and every time I have to go through the rigmarole of resetting the router and a promise of a callback within 24 hours which has never happened. I don't know what to do. I went to fibre thinking it would be a lot quicker, but I really wished I'd have stayed with the old broadband. does anyone know what my Wright are? And if I do go with another company will it be the same connection? Will sky? Let me try another provider because of all the trouble I have had?

[JimM1]

@Lynne+Watkin How old is your sky SR203 hub and was it working fine before on the old connection, do not like that the power light is not showing but may not be a problem if it is just the led failed, 2nd light though solid green, no flickering....

Run the diagnostic against you line just in case. Lights also linked!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Lynne+Watkin]

It's a new one. The engineer had a new one in his van. Said the pods don't work with black router. 

[JimM1]

@Lynne+Watkin We may have a slight miss match with each other, the lights that you mention are they on the sky hub, or on the OR ONT that was installed for a fibre connection! Think it is the ONT and when you say the signal drops out what do you see!

[kennedj]

Like you have paid for an upgrade to 500 fibre broadband and have had nothing but trouble with the internet dropping and buffering on our tv apps. Sky broadband tests say everything ok, but just checked my speed via Oklahoma and it was less than 200 mbs. I'm supposed to get a minimum of 400 mbs. Don't know where to go with this since it's nigh on impossible to speak to sky on the phone!

[JimM1]

@Lynne+Watkin The ONT box from Openreach below.

The Adtran ONT version.....

Normal working condition is 3 Green Lights.

1. Alarm always out, you never want to see this lit if it does then will go RED you have a problem.

2. Lan flashes when data is sent back/forth between unit and the hub.

3. Pon always a solid Green if flashing you have a problem.

4. Power solid Green.

From the table above the LOS that you see, just use the Alarm as the reference oops in the table thats all....

[JimM1]

@kennedj If you have a speed issue, you will NOT get full speed all off the time, when the network get's busy then do expect lower speed's that is the same for the home when your hub is getting busy unless you KNOW for sure that all the devices especially on wireless are inactive and not sending data back/forth to the hub!

When the network is quite relative and you never know where/when then do expect up at your full 500Mb/s and to get that you may just need to have ALL your wireless devices OFF and connected via an Ethernet cable.....

https://www.sky.com/help/articles/broadband-speeds-explained

And for speed related issues good read.
https://www.ispreview.co.uk/index.php/2020/12/why-buying-gigabit-broadband-doesnt-always-deliver-1gb...