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Discussion topic: Fiber Broadband Installation

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This message was authored by: BriMcL

Fiber Broadband Installation

I have just had fiber broadband installed this week.  It's a 300 MB installation and I believe we pay just over £40 per month for it.  We then received notification through the post from Sky that as I am a VIP member, that I could have had 900 MB installation for £25 per month.  Where do I stand in retracting the original order at £40+ and having the 900 at £25, which is obviously a better deal?

 

Bri

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This message was authored by: Chrisee

Re: Fiber Broadband Installation

Posted by a Superuser, not a Sky employee. Find out more

@BriMcL Sky give ia 31 cooling off period so you could cancel and reorder unless there is something in the terms of the offer thst prevents you from qualifying if you aleady had fibre. Certainly worth raising it with them at least.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: BriMcL

Re: Fiber Broadband Installation

Thank you.  I will do that.

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