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Discussion topic: Faulty router or socket

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Avatar for STEVEANDKIM1980
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This message was authored by: STEVEANDKIM1980

Message posted on ‎20 Dec 2024 07:12 AM

Faulty router or socket

We have a faulty router or internet socket...

every time the wires or router have a very slight nock with the hoover etc the internet goes off

 

cand we get an engineer out to take a look asap please 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎20 Dec 2024 07:22 AM

Re: Faulty router or socket

Posted by a Superuser, not a Sky employee. Find out more

@STEVEANDKIM1980 Sky cannot pick up account details from a forum post so you need to call them to arrange for an engineer to come out. Given the time of year it will probably be the New Year before that will happen.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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