Faulty broadband dy5

[Mark19713]

Sky is frustrating g to deal with going round in circles with their website, have intermittent issue with Internet dropping out and router showing indicators of cycling through reconnection to WAN, website saying all is well and not able to progress further, arhhhhhhhnn wish stayed with virgin

[Chrisee]

@Mark19713 have you spoken to Sky and reported the problem? Sky will not necessarily be aware of a line fault until you report it especially if the online tests are not picking it up. 

[Mark19713]

Hi Chrisee I guess that's my point the site is reluctant to relinquish contact telephone number, eventually I used the autobot chat and said I wanted to cancel my contract and then it gave out a contact number.. anyway it was after 9pm last night and they were closed, so will try again today, thanks for you reply.

[Chrisee]

@Mark19713 like all companies Sky want people as far as possible to use tge on line tools . Their numbers are not that difficult to find - there is a contact us link at the bottom of each web page which will give you a number if you follw the links far enough. A google search will give you a number just only choose one starting 03 to avoid rip off call forwarding companies. All Sky numbers end up on the same IVR system which requires persistance to get through dontvaccept offers of texts etc 

One tip thst works is if you can use the Sky Talk line then dialling 150 gets you a free call works if youbhaveca Sky mobile as well.