Fault

[Pru1]

My WiFi hasn't been working properly since yesterday 

it drops repeatedly and we have to try reconnect 

my kids haven't been able to do thier school work 

[Daniel0210]

@Pru1 
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).

[daveNOS]

@Pru1 Try running the connection test to see if it picks up a fault(it can be run from a mobile connection), https://www.sky.com/help/articles/broadband-diagnostic-start-t2

If a fault is found it should offer the option to book an engineer, if it doesn't offer that then you will have to call Sky to log the fault.