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Discussion topic: Fault notification

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Avatar for Nigel29
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This message was authored by: Nigel29

Message posted on ‎08 Dec 2025 12:45 PM

Fault notification

Hi, The 'My Sky' app continually highlights a problem with my broadband. The system takes me to the broadband checker facility. I run the checks and everything comes back okay. I've done this numerous times and the fault notification doesn't persists. Can I clear it manually?  Thank you

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎08 Dec 2025 01:42 PM

Re: Fault notification

Posted by a Superuser, not a Sky employee. Find out more

@Nigel29 

If there is no fault then you might find it will eventually clear itself over the coming days. You can not clear it yourself.

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