FAR SLOWER DOWNLOADS SINCE RENEWAL

[Bookham1]

Hi! We recently renewed our Broadband and SKY TV package with you.
Since this, our downloads have been pretty sketchy - although when I check, your system tells me we're fine!
Has the speed been downgraded? I was told we're on the fastest package - yet it's only gone wonky since we renewed.
Would love to hear your views as we are now tied into a 2yr Contract - we'd been out of Contract for a while and it wasn't an issue until we signed on the dotted line..

[Brill+Gill]

Hi @Bookham1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141