Extremely slow wifi

[Mr-H]

The speed on this service has from day one been appalling. This evening I'm getting 27.47 and I'm connected to the hub via my phone. It's less than a meter away in the same room. I'm not getting what I'm paying for so needs resolving. I also want a refund for the poor speed  I've been receiving.

Youl will note that engage been here before

[jamesn123]

@Mr-H 

27mbps to a mobile device isnt diabolically bad, although its not amazing. 

The speed your paying for is the speed to the hub via a cable so Sky wont refund you for poor speed over a WiFi connection if your getting 27mbps as their maximum promise is 25mbps if you have Full Fibre 300 or above.