Extremely slow internet

[Jemma21]

Our hub all appears to be working and the Sky app has not found any problems however our internet is extremely slow. For example, videos do not work at all and webpages are taking 20-25 minutes to load. I have reset our hub etc to no avail. Please can you help? Thanks.

[Greenfingers001]

Hi there @Jemma21 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147