Expecting an engineer

[Pollywd]

The engineer was due to arrive 1-6 but still hasn't arrived and I have no internet or phone since 12.25. I am not happy 

[Pollywd]

The app say internet and phone is connected but it's not and engineer failed to turn up  how can I contact Sky

[caesarome]

@Pollywd 

When you reported this issue were you told there was an external fault because if so the engineer should have gone to the location of the fault.

[Daniel0210]

@Pollywd 

Did the engineer arrive eventually or make contact as you posted before 6pm? If not the engineer was probably delayed due to an earlier appointment overrunning. If you contact Sky today they may have received an update they can pass on to you. 

Edit: your original post has reappeared from somewhere (possibly caught up by the automated filters) so both threads joined together.