Everything shuts down when it rains

[Nurtnel]

We moved from Virgin Media to Sky at end of March. Package with Sky stream puck, broadband and phone line. Every time it starts to rain all devices go off. I have tried switching everything off and checking connecting cables. The lights on the router turn red the tv and phone don't work. When I try the broadband checker it says that everything is working. I don't understand when all lights are red. We had no problem at all when the weather was fine. It's always as soon as it starts raining. Does anyone else have this problem or any suggestions how to sort it.  Everything does eventually come back on but can take up to half hour. 

[JimM1]

@Nurtnel Are you on a copper fttc conection or FF fttp for you broadband, fttc would be connected to an OR Master socket type....

[Nurtnel]

Hi JimM1

Thanks for your reply. To be honest I have no idea at all what the connection is. 

[JimM1]

@Nurtnel Does your hub plug into a phone socket on the wall?

[Nurtnel]

JimM1

Yes it does. The Sky puck goes into tv

[JimM1]

@Nurtnel By what you describe, then there is a copper cable junction box that more than likely is external to the property, and weather related intermittent issue's are a pain to get sorted, all you can do is report it to sky, and see if you can get a very understanding OR engineer to take a look see, they may have local knowledge and hit it off instantly, the issue is getting sky and OR to play ball with each other and you in the middle... Getting an engineer when you have NO fault is very very difficult as you may or may not appreciate.....

[Nurtnel]

Hi JimM1 

Thankyou so much. Yes it does come in from outside and I did wonder if that could be the cause. It's just weird because you would think all equipment would stay off until rain stops. However I will take your advice and contact Sky. Thanks very much once again for your advice. It's much appreciated 👏