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Discussion topic: Ethernet dropping out

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This message was authored by: He13

Ethernet dropping out

We are having issues with our wired connection to our Sky hub and it dropping out to our tv so we are unable to stream and also when using the wired laptop during the day and we lose internet connection. Please can you let me know why this is happening. 

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This message was authored by: Danz994

Re: Ethernet dropping out

Posted by a Sky employee

Hi @He13 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

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This message was authored by: He13

Re: Ethernet dropping out


@He13 wrote:

We are having issues with our wired connection to our Sky hub and it dropping out to our tv so we are unable to stream and also when using the wired laptop during the day and we lose internet connection. Please can you let me know why this is happening. 



Hello, I’ve not received any invitation or advice on how to resolve the issue. 
we are also having issues with the internet droppingout when connected via wifi and using a mobile device to call. We have had to disconnect the device from the wifi and use our mobile data. Although this works it's not a fix as I would expect the internet to be stable enough to stream tv when wired to the router and also during the day be able to stay connected to be able to use a laptop also wired and then use the wifi in the evening to make a WiFi call. Really disappointed that it's so unstable as it's happening everyday. 

This message was authored by: _Claire

Re: Ethernet dropping out

Posted by a Sky employee

Hi @He13 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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