Ethernet Connections Using Powerline Adapters Fail To Work

[JP2407]

As the title suggests, I've had lots and lots of issues ever since switching to Sky. Pretty much, my PS5 and computer will occasionally work on ethernet for a day, I go sleep and then when switching my computer or PS5 back on, I have too restart the router or powerline adapter because despite saying there is connection, there isn't.

It will work for a few days at times, and sometimes only for a day if that, any suggestions on what to do? I consider myself quite good with computers but in terms of network I lack much knowledge. I've attempted multiple powerline adapters and they work. I was with Virgin around a year ago and I had powerline adapters for years and never once had an issue, when switching to Sky within a day I had issues with ethernet, and it hasn't stopped since. Any suggestions on what to do as this is getting stupid now.

Also, is there any way possible that I can allow my router to issue more speed to a specfic device, in this case the powerline adapter?

[Highlinder]

@JP2407  Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[TimmyBGood]

@JP2407 

Also which broadband type is Sky supplying?  There's a known potential issue between Powerline networking and G.fast (Ultrafast 1 over copper) broadband.

[JP2407]

I have the Sky Max Broadband hub, I'm 99% sure it's running full fibre 100.

Cheers 

[jamesn123]

@JP2407 

Its easy to tell, is your hub connected to a telephone socket or white Openreach box with lights on?

[JP2407]

I have the open reach white box with the four LEDs on. 

[TimmyBGood]

I don't think the Max Hub is compatible with G.fast, which rules out that as an issue.

As far as I know only the SR204 has a G.fast modem.

[JP2407]

Apologies, I meant the Sky Generic Broadband Hub, the black box. 

[jamesn123]

@JP2407 

If you have the black Sky hub then you should have access to router stats, can you please post them.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[JP2407]

Here is the stats.

[jamesn123]

@JP2407 

The only thing I can see is a small number of collision packets on your LAN which can sometimes indicate a problem.

If you use direct ethernet, not powerline does the problem occur?

[JP2407]

It seems that it remains the same even being plugged directly into the socket. However, it appears that changing the plug to the one next to it has solved the issue. I imagine this is only temporay, but it's working for now.

Is there any way to get rid of collision packets?