Error message on apps

[Mabel2011]

Hi anyone had a problem with streaming on either Channel 4 or 5/My 5.  App buffers then I get an error message.  "Well this is embarrassing.  Something's not working.  Try again in a few minutes. 4402 network time out".

I've refreshed the apps turned everything on/off.  Was suppose to have a call back from Sky yesterday after spending over an hour on the phone to them the day before.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147