Engineer visit

[Cueball52]

Exactly one month ago (14/08/2024) I took the plunge and ordered Sky Stream and Sky broadband. I cancelled my existing supplier and was happy to note that the date for disconnection an my broadband was the same as the date of my engineer visit 12/09/2024 between 1pm and 6pm. I stayed in and even waited until after 7.30 pm but no engineer turned up. When I called Sky yesterday I was informed that the date given was for Openreach to attend and make sure/fit the required external wiring/box and that they couldn't make that date and would be back in touch with Sky on the 17th to possibly arrange a new date or to arrange a date where they might arrange a new date. I am now left with no internet and obviously no tv. I have spinal osteo-arthritis which severely limits my movement and travel. I am now left with no way to communicate and no entertainment other than my mobile phone on a small data plan. Could someone please explain why 2 companies of the size of BT and Sky cannot arrange an engineer visit in a 4 week timeframe or provide some other means of connection?

[TimmyBGood]

@Cueball52 

Openreach rather than BT, in this context.

Unfortunately it's not possible to carry out every connection on schedule (Openreach is attempting north of 80,000 new FTTP installations a week) and cancelling a previous supplier before a new service is known to be working is not advisable.

Sky doesn't offer temporary arrangements in the event of a delayed activation, and new copper broadband isn't available in areas with full fibre provision.

[Cueball52]

If the date given is not definite then they should say so. I, like most people, am not going to pay for 2 suppliers for any longer than I have to. When my brother had this problem with another supplier they sent out a mobile wifi box with a sim card to allow him to stay connected.

[TimmyBGood]

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@Cueball52 wrote:

When my brother had this problem with another supplier they sent out a mobile wifi box with a sim card to allow him to stay connected.

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I'm afraid that while other suppliers can choose to do so if they wish, Sky doesn't.

[Cueball52]

@TimmyBGood obviously not as I'm sitting around with nothing to watch and no internet access. My point is that Sky should state that it isn't a definite appointment and let people know that it will not be happening so alternative arrangements can be made. If you're not going to offer help or advice please don't comment any more. Right here and now I feel like cancelling the whole thing.