Engineer visit booked with home move but Sky TV and Broadband services are already working.

[Brand1]

We've recently moved home and changed addresses with Sky and have an engineer visit booked, but both our Sky Q TV and Broadband are now working at our new address, so why does the engineer still need to do a home visit? Just seems like a waste of time.

[Chrisee]

@Brand1 the switch of broadband is usually done remotely which may have already happened and is entirely separate from the TV move. The TV move often requires a dish to be installed etc if yours is working you can check the My Orders section of the My Sky app to see if you can cancel the visit or leave it in place and get  the system checked iut so it performs as well as it could.