Engineer failed to

[Yz]

Hi, 

we bought a sky wifi package, had a message to say an engineer would be over between 1-6pm. My partner took the day off of work as it was stated he had to be at home to give permission. No one showed up although my partner then got a text to say that the engineer had arrived, 3 hours later still no one to arrive.  My partner is pretty angry as he missed a days work and also we still have no WiFi, he's also being charged £25 to reshedule but it's not our problem the engineer didnt show up. I can't contact a real human either, this company is a joke. 

[Chrisee]

@Yz you should not be charged to reschedule unless you need an appointment at the weekend. Indded you are due compensation for the missed appointmentvand the delay to your installation see Customer Auto-Compensation | Sky Help | Sky.com

I can escalate your post to the Sky team who support the forum but hhey can onnly chat with the account holder so please confirm you are the account holder rsther than your partner.