Engineer couldn't fit our WiFi

[Callum281]

An engineer attended my house on the 6th August, he worked for MJ Quinn, he fitted the plug and router in the house but couldn't connect the cable to the plug due to a known blockage, when I spoke to him he said they would get in contact, but it's been over a week now and still haven't heard anything and can't find anything online, has anyone had this issue before and how to re arrange

[TimmyBGood]

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@Callum281 wrote:

has anyone had this issue before and how to re arrange

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Yes, blocked ducts to individual properties are a significant cause of delays in the national FTTP rollout.  Unfortunately resolution requires availability of a dig team, and while that should happen automatically there's realistically no knowing when they might turn up.

[Callum281]

Thanks Timmy, when this happened to you how long did it take to have the work completed, did you also get any updates? Find it fustrsting that i cant talk to anyone from sky without having to pay to phone them 

[TimmyBGood]

@Callum281 

Our FTTP installation (through BT Broadband a few years ago, and largely provisioned by Kelly Communications) took over three months because they couldn't find the duct at all...

BT were reasonably good at updates, although dig teams arrived without previous appointments at least twice.