Edgardo jarquin

[Edgar2]

Hello, I need help. I have moved to another house. The activation of my internet has already arrived. I have all the connections but the internet does not work. Only a green light appears flashing and then the light stays red. I need a technician to come and see or discover the problem. I have been using sky broadband for a year.

[caesarome]

@Edgar2 

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.