Early termination due to speed below guarantee

[qeflwefliuvfoew]

Is there a policy for fee-free early termination of a contract if download speeds are consistently below guarantee? Seen that Sky will pay out twice during a contract period for slow speeds of 3 consecutive days, but no info on if this is considered a reason to terminate early without being charged for it. 

Other broadband providers allow fee-free early termination if they do not fix the issue within 30 days. 

[Highlinder]

@qeflwefliuvfoew  Have you contacted Sky to see if they are able to get the issues you are having resolved?

[jamesn123]

@qeflwefliuvfoew 

Sky will only usually let you terminate once you've given them sufficient chance to fix the issue. This would usually be a handful of engineer visits. 

[TimmyBGood · Accepted solution]

@qeflwefliuvfoew 

What if my speed’s lower than it should be?

My Broadband  will check your speed, and if it’s fallen below your Guaranteed Minimum Download Speed, get in touch to claim money back.

• We’ll credit you one month’s Broadband & Talk subscription (excluding Sky Broadband Boost) including any call features - you won’t be credited for any calls charges.
• And, if it’s within the first 30 days of your broadband being activated, we’ll also give you your money back for any upfront setup costs.

And if you want to, you can change your broadband package at no extra cost or cancel with no early termination charges at any time within your minimum term.

https://www.sky.com/help/articles/sky-fibre-speed-guarantee 

[qeflwefliuvfoew]

Aha, thank you!

Couldn't find that in the 'legal bit' when looking at packages and virtual assistant couldn't handle the words 'early termination'.