Drop in service since upgrading

[Rich2969]

Hello I recently upgraded my broadband WiFi service and since the upgrade I have seen a decline in performance the signal is always dropping out especially when phones are on WiFi calls ring doorbell and hive connectivity drops out regularly even with a hard connection for hive and sky glass the service drops out I have to use a WiFi extender to get signal around my home even though your service garuntee this I noticed on your advert your new WiFi service has a white hub box I am still on my original black hub could this be an issue?

I have done all the turn off and reboot but it doesn't seem to fix the issue can you help please 

[TimmyBGood]

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@Rich2969 wrote:

 I have to use a WiFi extender to get signal around my home even though your service garuntee this

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It doesn't though: what's actually guaranteed is a small refund if coverage isn't achieved.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@Rich2969 When the upgrade happened, did your SR203 black sky Broadand Hub change it's position by far pre/post the install? Also say what booster you are using connected to the sky Hub?