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Discussion topic: Dreadful tv and wifi coverage

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This message was authored by: Anna202

Message posted on ‎05 Sep 2026 02:35 PM

Dreadful tv and wifi coverage

TV freeze

No wifi when in the garden

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎05 Sep 2026 02:49 PM

Re: Dreadful tv and wifi coverage

Posted by a Superuser, not a Sky employee. Find out more

@Anna202  Your post has been moved fromthe Accessibility Board as your post is unrelated to Skys Accessibility services.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎05 Sep 2026 02:53 PM - last edited: ‎05 Sep 2026 03:14 PM

Re: Dreadful tv and wifi coverage

Posted by a Superuser, not a Sky employee. Find out more
@Anna202 wrote:

 

No wifi when in the garden

 

Unfortunately the terms of the 'WiFi Guarantee' (if the WiFi Max subscription supplement is on the broadband account) specifically exclude claiming to cover outside spaces.

 

https://www.sky.com/help/articles/wifi-max-guarantee 

 

You could however potentially claim for the room nearest the garden...

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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