13 Feb 2024 03:20 PM
I have recently upgraded to Sky full fibre broadband and I don't know if I have to send my old router back to Sky. I can't bear to phone up and speak to their torturous answering system so I tried the chat bot. I must have typed, 'I need a person,' approximately thirty times but to no avail. Does anyone know if I am required to send my old router back to Sky?
13 Feb 2024 03:26 PM
Posted by a Superuser, not a Sky employee. Find out more@iwantmyname Sky will tell you snd then send out packaging if they want the hub back see https://www.sky.com/help/articles/return-tv-broadband
13 Feb 2024 03:29 PM
Thank you for your reply. I have packaging and instructions on how to return but it states, in the event of me wanting to return my new hub during the cooling off period. It doesn't mention returning the old one. It's far far too difficult to get hold of someone to speak to these days.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion