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Discussion topic: Do I Have To Send My Old Router Back?

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This message was authored by iwantmyname This message was authored by: iwantmyname

Do I Have To Send My Old Router Back?

I have recently upgraded to Sky full fibre broadband and I don't know if I have to send my old router back to Sky.  I can't bear to phone up and speak to their torturous answering system so I tried the chat bot.  I must have typed, 'I need a person,' approximately thirty times but to no avail. Does anyone know if I am required to send my old router back to Sky? 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Do I Have To Send My Old Router Back?

Posted by a Superuser, not a Sky employee. Find out more

@iwantmyname Sky will tell you snd then send out packaging if they want the hub back see https://www.sky.com/help/articles/return-tv-broadband

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
iwantmyname
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This message was authored by iwantmyname This message was authored by: iwantmyname

Re: Do I Have To Send My Old Router Back?

Thank you for your reply. I have packaging and instructions on how to return but it states, in the event of me wanting to return my new hub during the cooling off period.  It doesn't mention returning the old one. It's far far too difficult to get hold of someone to speak to these days. 

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