Disconnected

[Lisa68-_]

My signal keeps dropping out, at least 5 times just today.

[Me134]

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@Lisa68-_ wrote:
My signal keeps dropping out, at least 5 times just today.

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Your wifi signal or the actual broadband signal to the house?

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

[Chrisee]

@Lisa68-_ if the connection is dropping thst frequently there is a likely line issue. Run the service checker in the My Sky app to see if it has picked up the issue. If it hasn't call Sky and report it but dont be too suprised if they cannot book an engineer as therecare automatic systems working to stabilise the connection and often Openreach wont intervene until these have not worked which takes a few days