Disconnected from broadband

[Steve3520]

My sky box has disconnected from my broadband. I've tried rebooting both the box and the hub, I've tried using the wps button several times but it keeps failing. Sky have bow sent me a new sky q box and I'm still having the same issue. I've even tried connecting manually by using the WiFi password etc but it takes ages and then fails to connect. Any advice would be very much appreciated 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147