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Discussion topic: Devices not working on wifi

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This message was authored by: Cove87

Devices not working on wifi

Lately our phones are not connecting to our WiFi . Never had issues with it before it's mainly mobiles we have 3 in the house and all 3 are getting booted off the WiFi then will reconnect randomly . Apps don't load any help appreciated . Thanks

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This message was authored by: caesarome

Re: Devices not working on wifi

Posted by a Superuser, not a Sky employee. Find out more

@Cove87 

Since this started have you tried rebooting your broadband hub at the mains to see if that helps. If not then try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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