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Discussion topic: Devices not connecting
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This message was authored by: RP_26
Message posted on 21 Aug 2026 03:44 PM
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Devices not connecting
Sky was installed this morning by a Sky engineer and worked fine. But now nothing is connected, whether by WiFi or connected by cable. The test says broadband to the house is fine and the router works but none of my devices, including TV and Stream, can get Internet access. Please help!
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 21 Aug 2026 04:13 PM
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Re: Devices not connecting
@RP_26 try rebooting the Sky hub. If that doesnt help give Sky a call.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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