Devices keep disconnecting

[Natalie35]

Hi 

I'm having some issues with my devices disconnecting from my WiFi. My door camera and my indoor camera lose connection in the early hours of the morning. I have to reset them physically every morning. Never had an issue before, but this has been going on for 2 weeks now and I don't understand why! 
any suggestions

[jamesn123]

@Natalie35 

Do you have Sky Q?

[Natalie35]

Yes I do @jamesn123  it's a sky Q 1TB box 

I've never had an issue before, but I'm having to reset my doorbell camera every morning/evening. As soon as I move it closer to my WiFi box, it's connects, but my WiFi box is in my front window, so not like it's a huge distance away from the camera. It's really frustrating 

[jamesn123]

@Natalie35 

Try changing your SKy Q box power settings to 'Active' rather than 'Eco'

[Natalie35]

@jamesn123 I have done what you suggested, but it's still happening. I've had to reconnect my door camera 3 times today. It's like my WiFi isn't strong enough as once I bring the camera in from my front door and put it near the router, it takes a few minutes but reconnects. I don't know what's changed, but something has. Any other ideas? Thinking about maybe changing my WiFi provider? My checks say everything is working ok, but something isn't right 

[jamesn123]

@Natalie35 

A change of the WiFi channel could help. If not you'd be looking at getting boosters, 3rd party router or changing ISP.