30 Oct 2024 12:36 PM
We have 2 Huawei mobiles in the house and 1 of them has, for a while now, been suddenly showing connected to the network but no internet access every time I change rooms or even turn around without moving rooms. The action of turning off then on the phones wifi will reconnect but its seriously annoying. The second phone was fine but over the last week or so has started to have the same issue with the same solution. Recently went to stay with friends and the phones connected to their (non-sky) wifi network with no problem and no drop-outs.
Has anyone else seen an issue like this ?
It's very frustrating when in the middle of something and the connection drops for no disernable reason, please help.
31 Oct 2024 10:55 AM
Posted by a Sky employeeHi @pete+h124
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
31 Oct 2024 11:38 AM
Ok I will wait for the invite
Thanks
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