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Discussion topic: Devices keep being booted off the wifi

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This message was authored by pete+h124 This message was authored by: pete+h124

Devices keep being booted off the wifi

We have 2 Huawei mobiles in the house and 1 of them has, for a while now, been suddenly showing connected to the network but no internet access every time I change rooms or even turn around without moving rooms. The action of turning off then on the phones wifi will reconnect but its seriously annoying. The second phone was fine but over the last week or so has started to have the same issue with the same solution. Recently went to stay with friends and the phones connected to their (non-sky) wifi network with no problem and no drop-outs.

 

Has anyone else seen an issue like this ?

It's very frustrating when in the middle of something and the connection drops for no disernable reason, please help.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Devices keep being booted off the wifi

Posted by a Sky employee

Hi @pete+h124 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
pete+h124
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This message was authored by pete+h124 This message was authored by: pete+h124

Re: Devices keep being booted off the wifi

Ok I will wait for the invite

 

Thanks

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