I have had a problem with my sky broadband router and it keeps disconnecting devices and is unable to reconnect. This includes the SKY Q box and the Sky booster 4 I have. Any ideas on how to fix?
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Strange thing is if I setup my phone on WiFi as a hotspot with same credentials as Sky Router, all the non working devices work again, but then when I switch off the hotspot the disconnect.
Looks like the Sky Router is disconnecting certain devices and not allowing them to reconnect.
Posted by a Superuser, not a Sky employee. Find out more
All you can do now is to call Sky and report this to them.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
