Devices Constantly Drop Connection

[Holytrojan]

Hi All,

My devices are constantly dropping connection to the WiFi Hub.

They can find it as an option; however my PC will occasionally drop connection and say 'Unable to connect to this network' as a status.

Likewise my phone will show as connected but then have micro interruptions that have me disconnect from the internet briefly. I've had to resort to 5G to be online long enough to post this uninterrupted.

House and set up shouldn't be an issue; connectivity was fine with the provider I was with before.

Not sure how you can help really - this is where Sky directs me for WiFi troubleshooting.

[-Heather-]

Hi @Holytrojan, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141