Discussion topic: Delayed activation and missed installation
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Message posted on 22 Dec 2024 08:46 PM
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Delayed activation and missed installation
The engineer didn't turn up on date they were supposed to. Installation has since been delayed due to this and I have cancelled my WiFi with Virgin as I was supposed to have Sky WiFi by this point. I don't have any WiFi and have had no update as to when this will be completed or if I will be compensated for this as I took the day off work for it.
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All Replies
Message posted on 22 Dec 2024 09:14 PM
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Re: Delayed activation and missed installation
@Erin21 You may be entitled to Auto Compensation as laid out by Ofcom once your service is up and running https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...
You won't be compenseated for loss of earnings however.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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