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Discussion topic: Delayed activation and missed installation

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Erin21
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This message was authored by Erin21 This message was authored by: Erin21

Delayed activation and missed installation

‎22 Dec 2024 08:46 PM

The engineer didn't turn up on date they were supposed to. Installation has since been delayed due to this and I have cancelled my WiFi with Virgin as I was supposed to have Sky WiFi by this point. I don't have any WiFi and have had no update as to when this will be completed or if I will be compensated for this as I took the day off work for it. 

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GD1
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This message was authored by GD1 This message was authored by: GD1

Re: Delayed activation and missed installation

‎22 Dec 2024 09:14 PM

Posted by a Superuser, not a Sky employee. Find out more

@Erin21   You may be entitled to Auto Compensation as laid out by Ofcom once your service is up and running https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

 

You won't be compenseated for loss of earnings however.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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