0

Discussion topic: Delayed activation and missed installation

Reply
This message was authored by: Erin21

Delayed activation and missed installation

The engineer didn't turn up on date they were supposed to. Installation has since been delayed due to this and I have cancelled my WiFi with Virgin as I was supposed to have Sky WiFi by this point. I don't have any WiFi and have had no update as to when this will be completed or if I will be compensated for this as I took the day off work for it. 

Reply

All Replies

This message was authored by: GD1

Re: Delayed activation and missed installation

Posted by a Superuser, not a Sky employee. Find out more

@Erin21   You may be entitled to Auto Compensation as laid out by Ofcom once your service is up and running https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

 

You won't be compenseated for loss of earnings however.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Reply