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Discussion topic: Delay with my order

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This message was authored by: ThiagoQualho

Message posted on ‎23 Oct 2024 12:46 PM

Delay with my order

Hello my order was to be installed on 18/10 and they have already changed  is twice, why?

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This message was authored by: caesarome

Message posted on ‎23 Oct 2024 01:25 PM

Re: Delay with my order

Posted by a Superuser, not a Sky employee. Find out more

That will be due to the availability of a Openreach engineer they maintain the network so will do the job of connecting you to the Sky network. Sadly there is nothing you can do about this,

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This message was authored by: TimmyBGood

Message posted on ‎23 Oct 2024 02:38 PM

Re: Delay with my order

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@ThiagoQualho 

 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.

 

Remove any personal information (such as the address itself) if you post an image.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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