Discussion topic: Delay in getting new hub?
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Message posted on 07 Jul 2026 12:03 PM
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Delay in getting new hub?
I got round to ringing Sky to discuss my options given that my current broadband and talk package will change after August as the network is being upgraded from the old copper network. I spoke to somebody on Tuesday of last week who said that my new Sky Broadband hub would be delivered in the next few days and she arranged to speak to me yesterday morning to help set up. It hadn't arrived and on the ‘my orders’ section when I go online it is still showing as ‘awaiting dispatch’. It also says that the Superfast activation will start on 14th July. The customer service person just said okay perhaps there's a delay on sending things out and arranged to ring me again next week. Is there a delay in dispatching these new hubs? What's going to happen next month if I haven't got it by then?
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Message posted on 08 Jul 2026 09:01 AM
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Re: Delay in getting new hub?
Hello @Aztec1, thanks for your post and sorry to see you're having problems receiving your new Sky Hub ahead of your broadband upgrade 😕
I'll send you an invite to a private chat shortly and we can help you get things sorted.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Thanks, Jason-
Message posted on 01 Aug 2026 03:36 PM
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Re: Delay in getting new hub?
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